Terms of Service

Last Updated: March 01, 2026

1. Acceptance of Terms

By accessing and using Livvent ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Platform.

2. Description of Service

Livvent provides an online ordering infrastructure platform that enables businesses to create and manage their own branded ordering systems. Our services include:

• Custom branded website development and hosting
• Order management system
• Payment processing integration
• Admin dashboard and analytics
• Technical support and maintenance

3. User Accounts

3.1 Business Accounts

Businesses registering on the Platform must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Customer Accounts

Customers may create accounts to place orders through business websites hosted on our Platform. Customer data is owned by the respective business and managed according to their privacy policies.

4. Fees and Payment

4.1 Setup Fee

A one-time setup fee is charged for initial platform configuration and website development. Current pricing is available on our website.

4.2 Commission Structure

We charge a commission percentage on each order processed through the Platform. The commission rate is clearly stated during registration and may be subject to change with 30 days' notice.

4.3 Payment Terms

• Setup fees are due upon registration
• Commission fees are automatically deducted from order payments
• All fees are non-refundable unless otherwise stated

5. Business Responsibilities

Businesses using the Platform agree to:

• Provide accurate product/service information and pricing
• Fulfill orders in a timely and professional manner
• Comply with all applicable laws and regulations
• Maintain appropriate licenses and permits for their business operations
• Handle customer service and disputes professionally
• Protect customer data in accordance with privacy laws

6. Prohibited Activities

Users may not:

• Use the Platform for any illegal purposes
• Sell prohibited, counterfeit, or stolen goods
• Engage in fraudulent activities
• Violate intellectual property rights
• Attempt to gain unauthorized access to the Platform
• Interfere with or disrupt the Platform's operation
• Use automated systems to access the Platform without permission

7. Intellectual Property

7.1 Platform Ownership

The Platform, including its software, design, and content, is owned by Livvent and protected by intellectual property laws.

7.2 Business Content

Businesses retain ownership of their brand assets, product images, and content uploaded to the Platform. By using the Platform, businesses grant us a license to display and use this content solely for providing our services.

8. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using the Platform, you consent to our data practices as described in the Privacy Policy.

9. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the Platform. We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice.

10. Limitation of Liability

Livvent shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Business interruption
• Disputes between businesses and their customers
• Quality or delivery of products/services sold through the Platform

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Livvent harmless from any claims, damages, losses, or expenses arising from your use of the Platform, violation of these terms, or infringement of any third-party rights.

12. Termination

12.1 By Business

Businesses may terminate their account at any time by providing 30 days' written notice. Setup fees are non-refundable.

12.2 By Platform

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activities, or for any other reason with reasonable notice.

13. Modifications to Terms

We may update these Terms of Service from time to time. Significant changes will be communicated via email or platform notification. Continued use of the Platform after changes constitutes acceptance of the new terms.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Livvent operates, without regard to conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these terms or use of the Platform shall be resolved through good faith negotiation. If negotiation fails, disputes may be submitted to binding arbitration or appropriate courts.

16. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@livvent.com
Support: support@livvent.com